High quality of service at Zurich airport
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According to the «Airport Service Quality Awards 2007», presented by «Airports Council International»,
Zurich airport is one of the most customer-friendly airports in the world.
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Among the European countries, Zurich airport ranks second, behind Oporto, which tops the survey. Helsinki
and Munich tie in third place. For those airports servicing 15 to 25 million passengers per year, Zurich
places third, behind Kuala Lumpur and San Diego, which rank first and second respectively.
The «Airport Service Quality Awards» are considered highly important in the airport business. The rankings
are based on results from nearly 200,000 questionnaires completed by passengers in 2007. The survey
represents the passengers' immediate appraisal of 34 airport services, from check-in to gate departure.
«Airports Council International», the association of the world's airports, is a non-profit organization,
whose prime purpose is to advance the interests of airports and to promote professional excellence in
airport management and operations.
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Text – Greater
Zurich Area
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